Last Updated: January 2025
This Refund Policy outlines the terms and conditions for refunds and cancellations for services provided by Meadow Linen Crest. We understand that circumstances change, and we strive to be fair and reasonable while maintaining the sustainability of our business. Please read this policy carefully before booking our services.
All deposits paid to secure appointments are non-refundable. Deposits serve to reserve your chosen date and time, during which we decline other booking requests. The deposit amounts are as follows:
While deposits are non-refundable, they may be applied toward future bookings under specific circumstances outlined in Section 4 of this policy.
More than 48 hours notice: If you cancel your appointment with more than 48 hours notice, your deposit will be forfeited but may be applied to a new booking made within 6 months of the original appointment date, subject to availability.
Less than 48 hours notice: Cancellations made with less than 48 hours notice before the scheduled appointment will result in complete forfeiture of the deposit with no credit toward future bookings.
No-show: Failure to appear for your scheduled appointment without prior cancellation will result in forfeiture of the full deposit and the full remaining service balance will be charged if payment details are on file.
To cancel an appointment, you must contact us via:
Cancellation is effective from the time we receive and acknowledge your notice during our business hours (Monday-Saturday, 9:00 AM - 7:00 PM). Messages received outside business hours will be processed on the next business day.
In the rare event that we must cancel your appointment due to illness, emergency, or unforeseen circumstances beyond our control, you will receive:
We will make every effort to provide as much advance notice as possible and work with you to minimize inconvenience.
You may reschedule your appointment once without penalty if you provide at least 48 hours notice. Your deposit will be transferred to the new appointment date.
Additional rescheduling requests will incur a £25 administrative fee per change. We reserve the right to refuse multiple rescheduling requests and may require a new deposit for appointments rescheduled more than twice.
Rescheduled appointments must be booked within 6 months of the original appointment date. After 6 months, your deposit will be forfeited and a new booking with a new deposit will be required.
Once services have been rendered, refunds are generally not provided as our work has been completed. However, we are committed to client satisfaction. If you are genuinely unsatisfied with our services, please contact us within 48 hours of your appointment.
If you have concerns about service quality, we will:
Refunds will NOT be provided in the following circumstances:
In cases of severe weather that makes travel dangerous or impossible, we will work with you to reschedule without penalty. If rescheduling is not possible, a full refund including deposit will be provided.
In the event of a genuine medical emergency (yours or an immediate family member), we may waive cancellation fees on a case-by-case basis. Medical documentation may be required.
If government regulations or health advisories prevent us from providing services, we will offer full refunds or rescheduling with no penalties.
If you initiate a chargeback or payment dispute for services that were properly rendered, we reserve the right to pursue collection and may report the matter to appropriate authorities. Please contact us directly to resolve any payment concerns before initiating chargebacks.
If you believe there has been a billing error, please contact us within 14 days of the charge. We will investigate and correct any legitimate errors promptly.
Approved refunds will be processed using the original payment method whenever possible. If this is not possible, we will issue a bank transfer or check.
Refunds are typically processed within 5-10 business days of approval. However, it may take additional time for the refund to appear in your account depending on your bank or card issuer.
In some circumstances, partial refunds may be offered as appropriate resolution for specific issues while recognizing that some services were provided.
Given the time-sensitive nature of weddings:
For group bookings (bridesmaids, events, etc.):
Educational services (consultations, training sessions):
To be eligible for the most favorable terms under this policy, you must:
We understand that every situation is unique. While this policy outlines our standard practices, we maintain discretion to make exceptions in extraordinary circumstances. We will always strive to be reasonable and fair while maintaining sustainable business practices.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued booking of services after policy changes constitutes acceptance of the modified policy. The policy in effect at the time of booking governs your specific appointment.
If you have questions about this Refund Policy or wish to discuss a specific situation, please contact us:
Meadow Linen Crest
22 Bailey Wall
Rossfurt LU2 7LJ
United Kingdom
Phone: +443030257703
Email: [email protected]
Registration Number: 42763648
Business Hours: Monday - Saturday, 9:00 AM - 7:00 PM
By booking our services, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy should be read in conjunction with our Terms & Conditions and Privacy Policy, which together govern our business relationship.